Privacy Policy

Goodnessmart.com.ng — We Respect Your Privacy & Protect Your Data

Effective Date: October 5, 2026 | Last Updated: October 5, 2026

Welcome to Goodnessmart.com.ng (“Company”, “we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, use our Pay Small Small service, or communicate with us.

By using Goodnessmart.com.ng, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Definitions

Personal Data: Any information that identifies you directly or indirectly.
Processing: Any operation performed on personal data (collection, storage, use, disclosure).
Cookies: Small files stored on your device to improve browsing experience.
Account: Your registered user profile on our website.

2. Information We Collect

A. Information You Provide Directly

Account Details: Full name, email address, phone number, password (encrypted)
Shipping Details: Delivery address, city, state, postal code, landmark, recipient name & phone
Order Details: Products purchased, product variations, quantities, order notes
Pay Small Small Data: Installment preference, upfront payment amount, ID verification (for high-value orders), proof of address if requested
Communication: Messages sent via contact form, WhatsApp, email, product reviews, ratings

B. Information Collected Automatically

Device & Technical: IP address, browser type, operating system, device model, screen resolution
Usage Data: Pages viewed, time spent, clicks, cart activity, referral source, search terms
Location (approximate): Derived from IP address to estimate delivery cost and show relevant products

C. Information From Third Parties

Payment Processors: Paystack, Flutterwave, Bank transfer confirmation – we only receive transaction reference, status, amount. We DO NOT store card numbers, CVV or PIN.
Delivery Partners: Delivery status, delivery confirmation, return reasons
Analytics: Google Analytics, Meta Pixel (aggregated usage statistics)

3. How We Use Your Information

✅ Process, confirm & deliver your orders

✅ Manage Pay Small Small installments & reminders

✅ Provide customer support via WhatsApp/Email

✅ Send order updates, tracking numbers & invoices

✅ Improve website, product recommendations & user experience

✅ Prevent fraud, unauthorized access & abuse

✅ Send promotional offers (only if you opt-in, you can opt-out anytime)

✅ Comply with legal, accounting & tax requirements

4. Legal Basis For Processing

We process your personal data under the following lawful bases: Performance of a contract (to deliver your order), Consent (when you tick newsletter or Pay Small Small), Legitimate interest (to improve services and secure our platform), and Legal obligation (to keep financial records).

5. How We Share Your Information

We do NOT sell, rent, or trade your personal data.
We only share on a need-to-know basis with:

Logistics Partners: Name, phone, delivery address strictly to deliver your order
Payment Service Providers: To securely process payments and verify transactions
Service Providers: Website hosting, email delivery, customer chat tools – under strict confidentiality agreements
Legal Authorities: Only when required by applicable law, court order, or to protect our rights and prevent fraud

6. Cookies & Similar Technologies

Types of Cookies We Use

Essential Cookies: Required for cart, checkout, login, Pay Small Small selection – cannot be disabled
Performance Cookies: Google Analytics to understand how visitors use our site
Functional Cookies: Remember your preferences, language, location
Marketing Cookies: Meta Pixel / Google Ads to show you relevant products (only with consent)

You can control or delete cookies from your browser settings. Note: disabling essential cookies may affect checkout functionality.

7. Data Security

Website protected with SSL/HTTPS encryption
Passwords are hashed and never stored in plain text
Access to customer data restricted to authorized staff only
Payment data handled exclusively by PCI-DSS compliant gateways
Regular security monitoring and updates

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

Account Information: Retained as long as your account is active, or until you request deletion
Orders & Invoices: Retained for 6 years for accounting, tax and warranty purposes
Pay Small Small Records: Retained until full payment + 24 months after completion
Support Chats: Retained for 24 months to improve service quality
Marketing Data: Until you unsubscribe or withdraw consent

9. Your Rights

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your data (subject to legal retention obligations)
Right to Object: Object to processing for direct marketing
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
Right to Data Portability: Request your data in a structured, commonly used format
Right to Restrict Processing: Request temporary restriction of processing in certain cases

To exercise any right, email: privacy@goodnessmart.com.ng. We will respond within 30 days.

10. Marketing Communications

We may send you promotions, new arrivals, and Pay Small Small updates via email, SMS or WhatsApp only if you opt-in. Every marketing message includes an unsubscribe link. You can also opt-out by contacting us or adjusting your account notification settings.

11. Children’s Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Facebook, Instagram, Google. Clicking those links will take you to external sites with their own privacy policies. We are not responsible for their practices.

13. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

14. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a new “Last Updated” date. For significant changes, we will notify you via email or a prominent notice on our website.

15. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal data, please contact us:

Goodnessmart.com.ng
Email: sales@goodnessmart.com.ng
Alternate: goodnessmart8@gmail.com
Support: Via WhatsApp chat on our website
Website: https://goodnessmart.com.ng

16. Consent

By creating an account, placing an order, selecting Pay Small Small, or otherwise using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms and Conditions.